Terms of service

wallartsmetal.com Terms of Service

wallartsmetal.com is dedicated to providing unique wall art designs . Our goal is to delight our customers with high-quality products and exceptional service.

General Terms and Conditions:

  • These terms apply to all visitors to the wallartsmetal.com website and any transactions made through our online store.
  • By navigating our website and purchasing products, you agree to these terms.
  • We reserve the right to modify these terms without prior notice, with any changes published on wallartsmetal.com.

Personal Data Protection:

  • We guarantee the confidentiality of all data provided by our customers.
  • Our platform is designed for a seamless customer experience, allowing easy access to products, order placement, and information on promotions and relevant content.
  • You can access and modify your personal data in your account at any time.

Shipping and Delivery:

  • Shipping rates may vary based on the weight of items and destination.
  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Delivery times range from 5 to 7 working days after dispatch, depending on the destination and shipping method.
  • During peak periods (e.g., Christmas), anticipate longer delivery times and consider ordering early.

Tracking:

  • All orders have a tracking code, which is sent via email once the order is dispatched.

International Shipping and Customs:

  • It's the customer's responsibility to be aware of their country's importation laws for our products.
  • In cases where a product is not allowed entry into the destination country, various protocols will be followed, including potential return of the product and issuance of a discount voucher or refund, minus associated costs.

Exchange and Return Policy:

  • If you're not satisfied with your purchase, you can request an exchange or refund within 30 days of receipt.
  • To initiate a return, fill out our contact form with your order number and product details.
  • Follow our instructions for returning products in their original condition.
  • Upon receipt and inspection of

the returned product(s), we will process your return or exchange. If all conditions are met, you will receive a refund within 30 days. Note that the cost of sending replacement items is the customer's responsibility.

Taxation and Duties:

  • If your order is taxed upon arrival in your country, it is your responsibility to pay these charges.
  • If a taxed product is not collected from the postal service, it will be returned to us. Upon its return, we will refund the cost of the product, excluding shipping charges and any other associated fees.

Additional Information:

  • wallartsmetal.com ships worldwide through reputable carriers such as UPS/FedEx.
  • In case of discrepancies in product availability, customers will be contacted with the option to wait, select a substitute, or cancel the order.

Customer Responsibilities:

  • Ensure correct and accessible delivery addresses are provided.
  • Be aware of and comply with the import regulations of your country regarding our products.

Amendments to the Terms:

  • wallartsmetal.com reserves the right to modify these terms as necessary, in response to changes in international shipping regulations, market conditions, or company policy.