Refund policy

Effective date: October 26, 2026

At a Glance

Return window	30 days from delivery for standard designs. Personalized and custom items can't be returned for a change of mind
Our 30-day promise	Not right? We make it again free and you keep the first one
How to request	From your account, or by email to info@wallartsmetal.com
Send items back within	14 days after your return is approved
Refund issued within	14 days after we receive your return
Return shipping	Paid by you for change-of-mind returns; paid by us for faulty, damaged or wrong items

Our 30-Day Promise

This promise is in addition to the rights described below, not a replacement for them.

You see your design before you pay. We do not cut anything until you have picked the one you want.

If the piece arrives and it is not right, email us a photo within 30 days of delivery and we will make it again, free. Keep the first one. There is nothing to ship back and no form to fill in.

This holds whether the piece arrived damaged, we sent the wrong one, it does not look like the design you approved, or it just is not what you pictured on your wall.

Would you rather have your money back? For standard designs that simply aren't what you pictured, send the piece back to us and we will refund what you paid; you cover the cost of shipping it back. For personalized and custom pieces, the free remake takes the place of a refund when the piece simply isn't what you pictured. If it arrived damaged, faulty or wrong, you can still choose a replacement or a full refund under section 6.

One remake per order.

1. Which Items Can Be Returned

Standard designs can be returned within 30 days from the day you receive the last item of your order, without giving any reason. Items must be unused, undamaged and ideally in their original packaging. Personalized and custom-made pieces are made to your order, so they can't be returned for a change of mind.

If an item arrives faulty, damaged or different from what you ordered, see section 6. Our 30-day promise above also applies.

For customers in the European Union and the United Kingdom: you have a statutory 14-day right of withdrawal for non-personalized goods, starting from delivery of the last item. Our 30-day return window for standard designs applies to all customers worldwide. Your statutory rights are not affected by this policy.

2. How to Request a Return or Cancellation

From your account (recommended): log in to your account, open the relevant order and submit a return request.
By email: write to info@wallartsmetal.com with your order number and the item(s) concerned.

Orders that have not entered production yet can be cancelled the same way for a full refund. Personalized orders cannot be cancelled once production has started.

Please wait for our confirmation and return instructions before shipping anything back.

3. Sending Your Items Back

Ship the items within 14 days after your return request is approved, to the return address we provide.
Pack the item securely; metal art damaged in return transit due to insufficient packaging may lead to a reduced refund.
Please use a tracked shipping service and keep your proof of postage.

4. When You Get Your Refund

We issue your refund within 14 days of receiving the returned items (or of receiving proof that you have shipped them back), to your original payment method. Your bank or card issuer may need a few additional days to post the amount to your account.

5. Return Shipping Costs, Duties and Taxes

Change of mind, including a money-back return under our 30-day promise when the piece simply isn't what you pictured: you pay the direct cost of returning the items.
Faulty, damaged or wrong items: we cover the return shipping, or tell you that no return is needed, and replace or refund the item free of charge, including original shipping.
If customs duties or taxes are requested when your order is delivered, send us the receipt and we'll refund the amount.

6. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, with a personalization error on our side, or different from what you ordered, contact us within 30 days of delivery, as soon as possible, with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund, including shipping, at your choice. This does not limit your legal guarantee rights; in the EU these apply for at least two years from delivery.